
Swedish Hospitals introduced its redesigned Express Care Virtual app, which enables patients to talk to a board-certified doctor or a nurse practitioner via video chat, get diagnosed, have prescriptions created for them instantly and sent to their pharmacy or delivered to their home, scan their insurance and credit cards, interact with their medical reports and have a seamless experience without leaving their home or place of work. This entire virtual service will cost the patient only $39 if he has no insurance. Most of the insurance providers do cover this service. Based on the severity of the patient’s condition, they can be advised to go in person to a clinic or the emergency room at a nearby hospital. The low cost of $39 totally disrupts the industry by saving insurance companies the need to pay about $250 per visit for conditions that can be treated virtually.
The patient is also given access to a knowledgebase of FAQs related to their condition, choice of treatments and analytics of recovery related to prescription medication. Patients can share information from their wearable devices like Apple Watch, Fitbit, Medtronics CGM, Dexcom G5 CGM, QardioCore ECG, QardioArm and others.
The smart dashboard interprets the data collected from these devices and advises the patient on next steps, including diet, exercise and monitoring medication effects.
ClientSwedishServicesExpressCare VirtualYear2017
THE PROBLEM
THE SOLUTION
MY ROLE
Senior User Experience Designer
I was the lead User Experience Designer for Swedish Healthcare and employed the following methods:
TOOLS
Sketch, Axure, Microsoft Excel, Microsoft PowerPoint